Email
Us
| Q. | What is the QT Web Group and how does it work? | |
| A. |
By
becoming a member of the QT Web Group, you will periodically be asked to fill
out an online customer survey so that we may obtain your feedback on QuikTrip
products and services. To be eligible to receive surveys, you must register.
Just click on Sign Up and fill out the registration form. Once it is submitted,
you will begin to receive offers via email within one day.
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| Q. | How many times can I register? | |
| A. | Each customer is encouraged to join the Web Group, but can only have one registration. Multiple accounts will be disabled. | |
| Q. | How do I make changes to my email address and/or registration information (city, zip, etc.)? | |
| A. |
To
update any information, click on Log In (or go to
http://www.qtwebgroup.com ). Once signed in, click on "Change my
email/personal settings" at the top of the page, change your information, and
click submit.
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| Q. | How do I unsubscribe? | |
| A. |
Click
on Log In (or go to http://www.qtwebgroup.com
). Once signed in, click on "Unsubscribe from the Web Group" at the top of the
page.
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| Q. | How long do I have to print the coupon? | |
| A. |
Once
you complete a survey and click submit, you will have the option to print the
coupon now or later. Clicking Now will bring up the coupon page for a specified
period of time. Clicking Later will allow you to print the coupon up until the
survey expiration date.
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| Q. | How many times can a coupon be printed and/or redeemed? | |
| A. |
Only
one coupon is allowed to be printed and redeemed per promotion.
If more than one of the same coupon is redeemed, Web Group
registration will be disabled.
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| Q. | Once I print my coupon, how long do I have to redeem it? | |
| A. | All web group coupons expire two weeks from the day they are printed. | |
| Q. | What if I have trouble printing the coupon? | |
| A. |
Check
your printer and then check your internet option settings. When the submit
button is selected, it uses Java script. It may be that you have something
selected that isn't letting the script run. If you click on internet options,
the advanced tab, and reset to default, it should fix this.
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| Q. | How often will a survey/coupon be sent out? | |
| A. |
Typically,
you can expect to receive a survey/coupon offer once a month, but there may be
times when we send out additional offers.
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| Q. | What if I register and don't receive a coupon offer? | |
| A. |
In
an effort to block SPAM email, some customers have set up their email accounts
to only accept email from people who are in their email address book. Try
adding qtpromotions@quiktrip.com
to your address book. Your internet provider may also be blocking SPAM emails.
Contact your internet provider to find out what you can do to allow emails from
QT Web Group and/or qtpromotions@quiktrip.com.
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|
| Q. | I just registered online and did not receive a coupon offer. | |
| A. |
We
have an automated system in place to process any new registrations. This system
runs periodically to pick up new registration information, and then the system
sends out any applicable coupon offers to each customer. You should receive
your coupon offer(s) within 1 business day.
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| Q. | What PC environment do you support? | |
| A. |
QuikTrip
utilizes Microsoft Internet Explorer as a means of communication for QT Web
Group internet coupon application user interface. Unfortunately, results for
users of other environments may be affected. We apologize for any inconvenience
to these users.
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| Q. | Is there any preference to what Internet Browser should be used to access coupons? | |
| A. |
QT
Web Group website is optimized for Microsoft Internet Explorer version 7.0 and
higher. We attempt to make the website also work with the latest version of
Netscape Navigator as well, but cannot guarantee compatibility with any
internet browsers other than Microsoft Internet Explorer version 7.0.
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| Q. |
What
do I do if my coupon only partially prints?
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|
| A. |
Your QT Web Group coupon will be accepted in one of our stores as long as it has the barcode, your name and the expiration date of the coupon. The coupon may be printed in black and white if you prefer. If any of this information is missing when you print the coupon, please email qtpromotions@quiktrip.com | |
| Q. |
What
kind of printer should I use?
|
|
| A. |
You
can use a laser printer or a high-quality ink jet printer. For ink jet
printers, 600 dots-per-inch (DPI) is recommended. Our scanning equipment is not
capable of reliably reading labels generated using low-quality ink jet or dot
matrix printers.
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| Q. | Who
can I contact with any problems or questions regarding my Web Group account?
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|
| A. |
Please
email
qtpromotions@quiktrip.com
with any issues or questions regarding your web group account.
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